REFUND AND RETURNS POLICY

At TOOLNEXATOP, we strive to ensure customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds, exchanges, or returns will be granted.

1. Return Eligibility

To qualify for a return:

  • The product must be unused, in its original condition, and in its original packaging.
  • Returns must be initiated within 30 days of purchase.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized items.
  • Products marked as “final sale.”
  • Items damaged due to misuse or improper handling.

3. Refund Process

If your return is approved:

  • Refunds will be issued to your original payment method.
  • Processing time may take 5-10 business days, depending on your bank.

4. Exchanges

If you received a defective or incorrect item:

  • Contact us immediately to arrange for an exchange.
  • The replacement item will be shipped at no additional cost.

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect product).
  • Shipping fees are non-refundable.

6. How to Initiate a Return

  • Contact our customer support via phone at (916) 331-6991 or email us at [email protected].
  • Provide your order details and reason for return.
  • We will guide you through the return process.

7. Damaged or Missing Items

If your item arrives damaged or incomplete:

  • Notify us within 7 days of delivery.
  • Provide photos of the damage or description of the missing components.

8. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be communicated on our website.

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Last Revised: November 22, 2024